By looking at the way these users modified our built-in templates, we knew what we needed to add to them. Big companies outsource their R&D like this too, lett

By looking at the way these users modified our built-in templates, we knew what we needed to add to them. Big companies outsource their R&D like this too, letting startups detect problems and solve them. Then the big corp. buys that startup (or copies it), and absorbs the solution into the platform, so the platform is constantly improving. It's a great thing for users.