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So... schmooze? It may be part of the answer, but it seems awfully condescending. It implies that the IT department could always do a better job, they simply do
by grimtrigger 13y ago
So... schmooze? It may be part of the answer, but it seems awfully condescending. It implies that the IT department could always do a better job, they simply don't care about you that much. Again, this is a hypothetical IT department, so it may sometimes be true.
Nowhere did I see suggestion for a change in how projects are communicated, which I would assume is the #1 issue.
- awkward 13y agoSchmoozing with the people on the front lines creates a pretty big change in how projects are communicated. Among other things, it means that issues with that manager's jobs get taken directly to him, rather than ran up past another layer of management, with the resulting extra sugar coating.
- marcuscreo 13y agoIf you choose to see it as schmoozing, you missed the point. It's about valuing the people you depend upon, and making an effort to be humble, thankful, and to get to know them. If you're only doing this to get better service, stop doing it. That's an douchebag move. Hmm... maybe I need to add that to the post! ;-)
- grimtrigger 13y ago> If you're only doing this to get better service, stop doing it But... the whole point of the article is how to get better service from your IT department.