They've gotten away from it?? Here's a list of things they consider important, and #31 is the customer. And it's not even that strongly worded.. it's 'consider'

They've gotten away from it?? Here's a list of things they consider important, and #31 is the customer. And it's not even that strongly worded.. it's 'consider' the customer. In fact it says, "If there’s a doubt about what to do, consider your customer’s perspective." Literally saying the customer is an afterthought, only to be considered if you aren't sure what to do. It doesn't sound like it was ever very high on their list to begin with.