3 ms·
#31 Consider the customer. Seems google has gotten away from that. The Nexus 4 has a couple of very bad bugs that have gone unfixed for a long time. I feel r
by e40 13y ago
#31 Consider the customer.
Seems google has gotten away from that. The Nexus 4 has a couple of very bad bugs that have gone unfixed for a long time. I feel really bad that I recommended a good friend get it, because these bugs have really damaged his enjoyment of the phone.
- rgbrenner 13y agoThey've gotten away from it?? Here's a list of things they consider important, and #31 is the customer. And it's not even that strongly worded.. it's 'consider' the customer. In fact it says, "If there’s a doubt about what to do, consider your customer’s perspective." Literally saying the customer is an afterthought, only to be considered if you aren't sure what to do. It doesn't sound like it was ever very high on their list to begin with.
- gz5 13y agoGoogle seems to define "customer" differently than just "user": a. User of product that is strategically important to Google b. User that will still be heavily using that product in the future - often superusers/heavy users that are committed So who wouldn't be a customer? a. Google Reader user (and similar products) b. YouTube or Hangout user not willing to migrate towards G+ c. User not willing to migrate towards centralized, single identity So the long version of #31 might read "consider the long-term, strategically important (to Google's future) customer" Overall, this is a great list though.