Fair enough. It's probably a bad first contact on the issue. I read it as him fully accepting responsibility for the error and explaining exactly what had happe

Fair enough. It's probably a bad first contact on the issue. I read it as him fully accepting responsibility for the error and explaining exactly what had happened. But then, it's easy enough for me to view it in a generous light, when it had no personal effect on me. I would no doubt have felt very different had it been my account that was wiped out! Oh, and yeah banks suck, especially when you're poor. Been there...