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Seconding Willie's comments. I'm not your customer today, but seeing how y'all are handling this would make me feel confident to use Twilio should the need aris
by benjamincburns 13y ago
Seconding Willie's comments. I'm not your customer today, but seeing how y'all are handling this would make me feel confident to use Twilio should the need arise.
When you get some time (I'm sure you have none right now), read some of the Dreamhost discussion below. You folks appear to be doing an excellent job responding to this.
- RobSpectre 13y agoLot of work still to do to make this right, but thank you very much.
- gknoy 13y agoI completely agree. I've seen several public instances like this one over the past year here where Rob and the Twilio team have done what appears to be the Right Thing (from a customer service perspective). It's inspiring to see them do this, and to see that it is indeed possible to execute very well with a focus on customer happiness and "making things right".
- frankdenbow 13y agoAgreed, its a tough situation that Twilio is genuinely apologetic about. It happens but I'm sure it will be fixed.