I see a lot negative comments here. Frankly, I understand people's frustration, but I think Twilio are dealing with this in the right way. I was one of the cus

I see a lot negative comments here. Frankly, I understand people's frustration, but I think Twilio are dealing with this in the right way. I was one of the customers affected. Luckily for me, my credit card automatically blocked the transaction after the 10th time I was auto-recharged, meaning I had a cap on how much I paid. I can totally understand the frustration of people discovering that they suddenly have 100's or even 1000's of dollars worth of charges to their credit card. On the other hand, by the time I noticed that something strange was going on, Twilio's status page already said they were looking into it. I contacted their support right away, and they answered within 20 minutes, during what must be a customer support crisis. And now RobSpectre is on HN giving very helpful answers. So, no, it's not their finest work (as RobSpectre has said), but at least they're dealing with it quickly, and hopefully professionally as well. Let's let this play out before we jump up and down on a great company that we all love.