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This is bad. It'll badly affect people with low bank balances and high overdraft charges - it'll be interesting to see how Twilio reimburses people for charges
by k-mcgrady 13y ago
This is bad. It'll badly affect people with low bank balances and high overdraft charges - it'll be interesting to see how Twilio reimburses people for charges banks levy on customers.
- freehunter 13y agoOr if it's on a credit card and you hit your credit limit and they keep trying to charge. How do you reimburse for a drop in credit rating?
- sdoering 13y agoNormally, if these errors occur and are dealt intraday, there should not be a problem. So I would wait and see, how this is handled. I see updates about every half hour, so I suspect, that they will handle the rest as transparent as well... Disclaimer: Not a customer.
- nkozyra 13y agoThis is unlikely to happen given most cards report monthly with a 30-day delay. Assuming you're able to contest the charges there would be no effect on your rating. Debit/bank users are definitely the most susceptible.
- lftl 13y agoAdditionally as far as I know there is no credit rating penalty for repeated attempted charges above your limit. That sort of information isn't even on any report I've ever seen. The increased balance may impact your credit score, but as you've noted it's unlikely this would make it onto your credit report unless Twilio is rather slow to resolve the issue.
- freehunter 13y agoHowever, running close to your credit limit does impact your credit score, at least according to everything I've seen on the subject.
- datasage 13y agoThey should be ok if they reverse the charges before the transaction is completely processed.
- RobSpectre 13y agoI agree - this is not our best work. We'll have more on what caused this incident and what we're going to do to make it right later today. OP link directs to the board with our up-to-the-minute status on resolving this incident.
- taf2 13y agoIf they void all these transactions you should be fine right?