3 ms·
How is that constructive at all? Shit happens. My code has bugs, your code has bugs. Just about everyone has something break at some point. At least Twilio has
by 67726e 13y ago
How is that constructive at all? Shit happens. My code has bugs, your code has bugs. Just about everyone has something break at some point.
At least Twilio has some reasonable disclosure of these issues on their dashboard to inform people of what is going on. I'm sure they will rectify the issue as soon as they have everything back up and running.
- pjmlp 13y agoThat is why companies should be made accountable for software errors, just like most industries.
- peterjancelis 13y agoHow about we just stick to what we have (freedom of contract) and solve disputes according to the terms and conditions we agreed on, maybe with some PR gestures on top. Imagine a world where Saas vendors would be liable for economic loss their software bugs generated. You'd have to fill in a huge questionnaire to sign up and everybody would be paying a tailored, very high price to cover all the risks. Every software vendor would be in the insurance business.
- pjmlp 13y agoAs someone once putted, "the software industry is like buying shoes that explode when you try them on". We only get away with things like outsourcing, low quality work full of bugs, side jumpers into the industry, weekend developers, because no one is held accountable for software bugs and their consequences. The only place people seem to care is when people life's are at risk, and even then we know how Therac-25 went out.
- nkozyra 13y agoYour code has bugs, my code has bugs, but when our organization fails to implement a system to effectively catch bugs - particularly catastrophic ones - it's a bit dismissive to throw a "shit happens" at it.