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We've been charged about 10k and going up... Looks like their auto-recharge balance test keeps returning 0 or less than 0, it charges your card, and loop. EDI
by dazbradbury 13y ago
We've been charged about 10k and going up...
Looks like their auto-recharge balance test keeps returning 0 or less than 0, it charges your card, and loop.
EDIT: Looks like they're doing something - the UI at least now displays $500, rather than $10k before. The only real confidence I'll get is when I can see todays account transactions from the bank.
- jerguismi 13y agoI had like $240 billed, when there was nothing used... fuck.
- RobSpectre 13y agoI think that reaction is entirely appropriate in this case. We just unsuspended the accounts affected by this incident and are currently working on the balances. If you haven't already, please send an email to help@twilio.com indicating you are affected by the incident so we can communicate directly as we correct these erroneous charges.
- SCDaniel 13y agoDear god I hope the $500 in shows in my UI isn't just a ruse to stop me worrying before knowing it's actually in the XXXX/X price range!
- RobSpectre 13y agoThe account balance in your Dashboard UI will have some changes as we continue our recovery work. If you haven't already, please send an email to help@twilio.com so we can let you know directly the resolution for this billing error.
- RobSpectre 13y agoWe are actively working on the incident and have identified the accounts affected. There will be account balance changes in the Dashboard UI as we address the erroneous billing. If you haven't already, please send us an email to help@twilio.com so we can keep you directly updated on our recovery work.