What's "it"? He's very carefully not saying what he "got wrong." It also reads like someone trying hard not to just flat out say "I apologize." You've got tw

What's "it"? He's very carefully not saying what he "got wrong." It also reads like someone trying hard not to just flat out say "I apologize." You've got two sentiments: 1) "if we get it wrong I would offer an apology" and 2) "we got it wrong", neither of which are an apology, but together imply an apology without actually saying it. Why? All it serves to do is make your apology seem not very ... apologetic. It's the "mistakes were made" approach.