You're holding them to an unreasonable standard here, IMO. They've got "cheap" in their name - you can't have your cake (dirt cheap product) and eat it too (per

You're holding them to an unreasonable standard here, IMO. They've got "cheap" in their name - you can't have your cake (dirt cheap product) and eat it too (perfect service and procedures). The profound apology and promise of fixing the procedure is already above and beyond what anyone (again, IMO) has a right to expect from a vendor of a $4 product.