6 ms·

Gmail push notification no longer works with Mail on new iOS devices

36 points by josephby 13y ago

cwalcott 13y ago
It should be noted that you can still get push notification support if you use Google's Gmail app on iOS.
gnus 13y ago
The Gmail iPhone app has very reliable push functionalities and is way more extensive than its apple general mail counterpart.
- madsushi 13y ago
  Yes, but it doesn't let you combine multiple disparate (not all Gmail) inboxes into a single pane of glass like Mail.app does.
- dalore 13y ago
  I found the gmail iphone app operates very poorly with a slow or spotty internet connection. It seems that google assume everyone is connected all the time with a fast connection. With the ios mail app it can download mail in the background slowly when it can and I'm able to read it offline.
- stevewilber 13y ago
  Push notifications from the GMail app and Mailbox are not the same as what you get with Mail.app. With Mail.app, mail is downloaded in the background and immediately available when you launch the app. With the others, you launch the app and then stare at the screen for 5 - 10 seconds while mail is downloaded. iOS 7 is adding a feature that will allow downloading data in the background and hopefully Mailbox and the GMail app will take advantage of that. But in the meantime: fetch, get Google Apps for $5/mo, or deal with the annoying wait
- rz2k 13y ago
  I agree that the push functionality seems to instantly notify you about incoming mail, however it doesn't seem to integrate as well with iOS. Have you been able to get email forwarding in other apps to use the Gmail app rather than trying to use Mail?
- ot 13y ago
  My default reply to these comments is "embrace, extend, extinguish". P.S. Ironic that your nickname is "gnus" :) (http://en.wikipedia.org/wiki/Gnus http://en.wikipedia.org/wiki/Gnus)
untog 13y ago
Google could only provide push to iOS through Exchange, something they have to license from Microsoft. So, they're not doing that any more. As far as I can see, there actually aren't any license-free options available. But you can use their Gmail app and still get push notifications.
- czr80 13y ago
  Yes, I'm sure the license costs were killing them.
  - nincompoop 13y ago
    Wait wait, isn't Google an $80billion company with some of the top engineering talent on the planet? Is this a patent issue or is it because no one else has figured out how to properly replicate that kind of functionality? </ignorance>
    - dragonwriter 13y ago
      > Is this a patent issue or is it because no one else has figured out how to properly replicate that kind of functionality? No, the patent is an issue because of what the iOS Mail app supports for push.
    - untog 13y ago
      Google has found out how to do it just fine on Android. But they don't control iOS. If you want a new system for e-mail pushing on iOS you need to be looking at Apple for innovation.
  - dalore 13y ago
    The article says you can pay for exchange support with gmail for business apps so I imagine it must be the license costs.
- jscheel 13y ago
  I've had terrible, terrible experiences with the gmail app's push notifications. It will literally push the same notification about the same email to me every 7-ish minutes for DAYS at time. It seems completely random about which email it chooses to get stuck on, and it doesn't help to mark the message read, delete it, or sacrifice a goat to google. There has been a thread going about it since last september, with hundreds of replies: http://productforums.google.com/forum/#!topic/gmail/x-AIvOGGR68%5B1-25-false%5D http://productforums.google.com/forum/#!topic/gmail/x-AIvOGG...
freshfunk 13y ago
Great so now we're forced to use the Gmail app?
- carlosdp 13y ago
  Or Mailbox, I've grown fond of it recently.
- recursive 13y ago
  No.
- sigzero 13y ago
  Nobody is forcing you do to anything.
relix 13y ago
This makes me sad. The notifications that the Gmail app provides also show up for mails that are filtered outside the inbox. For example "junk" mails or social media notifications also show up even though they never reach my inbox but are filtered into labels. Another awesome point of the native notifications is that they disappear if you read the mail somewhere else, for example on your laptop. This helps prevent cluttering of the lock screen on iOS.
- ngoldbaum 13y ago
  At least with the new folder based filtering they recently added to GMail, you can set it so messages apparing in any folder besides the inbox won't count toward the unread message count. This gets rid of all the non-inbox notifications when I use the GMail app on my iPhone.
  - relix 13y ago
    That's great, thanks for the pro tip!
wc- 13y ago
Does this affect Mailbox users? I've only started using mailbox but I love it so far, and it let's me combine 2 gmail accounts into one app (which I think you can't do in the iOS gmail app?).
- Terretta 13y ago
  You can connect a dozen Gmail accounts in the native iOS Mail app if you like, with combined Inbox view or separate Inbox view, whichever you prefer.
  - wc- 13y ago
    From reading the other comments on here it seems like that option is broken because push doesn't work correctly with the iOS mail app? I'm just wondering if Mailbox's push works correctly, like the gmail app's push.
davidcollantes 13y ago
This is an old news. Google announced[1] that a while back. [1] http://support.google.com/a/bin/answer.py?hl=en&answer=2716936 http://support.google.com/a/bin/answer.py?hl=en&answer=27169...
fideloper 13y ago
Anyone know if this also affects syncing Calendars and Contacts?
ComputerGuru 13y ago
I would be happy to switch from Mail.app to the Gmail iPhone app if someone at Google would (pretty please) implement an actual Mail.app alternative. I'm beyond certain that I'm not the only one here that has multiple Gmail-based email accounts. And they all get emails all the time. The Gmail app may technically support multiple email accounts, but in reality, it doesn't. Without a unified inbox view, checking email is a chore and a real headache. I also don't think this has much to do with Exchange licensing; the fact of the matter is, IMAP IDLE has existed for the better part of 16 years, and is the perfect push solution for email. Mail.app for the iPhone and OS X, along with countless other IMAP clients, (fully?) support IDLE - Gmail just needs to step up their game.
- mike-cardwell 13y ago
  We don't need "Gmail apps". We need "IMAP clients"
- teilo 13y ago
  iOS does not now, and never has, supported IDLE.
mike-cardwell 13y ago
I'm guessing iOS doesn't support the 16 year old and widely supported IMAP IDLE extension that provides push notifications? Because GMail does: mike@laptop:~$ openssl s_client -quiet -connect imap.gmail.com:993 -crlf depth=1 C = US, O = Google Inc, CN = Google Internet Authority verify error:num=20:unable to get local issuer certificate verify return:0 * OK Gimap ready for requests from 5.68.43.84 iz11if3450779wic.18 1 LOGIN ********@googlemail.com ****************** * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 UIDPLUS COMPRESS=DEFLATE ENABLE MOVE CONDSTORE ESEARCH 1 OK ********@googlemail.com **** **** authenticated (Success) 2 EXAMINE INBOX * FLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $label1 $MDNSent JunkRecorded $NotJunk NonJunk $Junk Junk) * OK [PERMANENTFLAGS ()] Flags permitted. * OK [UIDVALIDITY 596417035] UIDs valid. * 44 EXISTS * 0 RECENT * OK [UIDNEXT 548] Predicted next UID. * OK [HIGHESTMODSEQ 25348] 2 OK [READ-ONLY] INBOX selected. (Success) 3 IDLE + idling I'm pretty sure every desktop IMAP client supports it too. And K-9 Mail on my Android phone does too.
- rcsorensen 13y ago
  That requires a constant internet connection, which can be hard to come by on mobile devices. Edit: Thanks folks. Looks like I was wrong about APN being pulled up over cellular messaging when there was data to transmit.
  - mike-cardwell 13y ago
    Well, seeing as I can only download the emails when I have an Internet connection, I'm happy to only be notified that there are new emails waiting when I have an Internet connection too...
    - Steko 13y ago
      [1] indicates the battery loss may be significant: if you are using server-side filtering to filter emails into different folders and you want ‘push notifications’ and instant downloads for all of those folders, then there needs to be a separate TCP connection for each of those folders being monitored. On a mobile device, this can cause excessive battery usage if more than a few folders are being monitored. [1] http://emailganizer.goodhumans.net/2012/10/01/activesync-push-imap-idle-apple-push-notifications/ http://emailganizer.goodhumans.net/2012/10/01/activesync-pus...
perishabledave 13y ago
Are there any alternative mail services that provide push notifications? I've tried switching over to the Gmail app for a week and found it to be quite buggy. Badge counts would not be updated properly, emails would sometimes not load when you went into the detail view, etc. If it weren't for the clunkyness I wouldn't mind using it.
- randomdata 13y ago
  Any mail service provider that uses Exchange will work. They do exist, but I do not have any specific recommendations. In practice, I do not find push mail to be all that important. Its real benefit, at least theoretically, is in optimization of battery usage by not having to constantly poll for messages, but I do not find it makes much difference on iOS and will perhaps become even less important on iOS 7 as background apps will be more apt to be firing up the radio anyway.
- randall 13y ago
  Mailbox. http://www.mailboxapp.com http://www.mailboxapp.com
  - eknkc 13y ago
    I liked Mailbox but for some reason, I think it drains my battery, much more than the Gmail app from Google.. I know it does not make sense that it's at background, not working and using the same push notification service as Gmail app. Is there any logical explanation? Or is it just psychological?
jpalomaki 13y ago
The logical way to implement these would be to have a single push channel in the mobile platform for all notifications. Messages send via this channel could then wake up an application on the mobile device to process the message and maybe perform some other actions. In order to save battery the incoming messages could be delayed a bit, grouped together and delivered in batch. The push channel we already have on the platforms but I guess at least iOS and Windows Phone limit how it can be used for this kind of purposes.
timharding 13y ago
Why on Earth would you want to be notified about email? Letting other people choose when you can be interrupted sounds awful.
icesoldier 13y ago
To me the article treads frightfully close to conflating "push email" (being notified immediately when a message hits the inbox instead of polling at regular intervals) and "push notifications" (the medium of the actual notification). Thankfully it looks like the comment section here is able to tell them apart, but calling Exchange ActiveSync "push notifications" seems like either ignorance or pageview fishing.

36 points by josephby 13y ago

It should be noted that you can still get push notification support if you use Google's Gmail app on iOS.

gnus 13y ago

The Gmail iPhone app has very reliable push functionalities and is way more extensive than its apple general mail counterpart.

madsushi 13y ago
Yes, but it doesn't let you combine multiple disparate (not all Gmail) inboxes into a single pane of glass like Mail.app does.
dalore 13y ago
I found the gmail iphone app operates very poorly with a slow or spotty internet connection. It seems that google assume everyone is connected all the time with a fast connection. With the ios mail app it can download mail in the background slowly when it can and I'm able to read it offline.
stevewilber 13y ago
Push notifications from the GMail app and Mailbox are not the same as what you get with Mail.app. With Mail.app, mail is downloaded in the background and immediately available when you launch the app. With the others, you launch the app and then stare at the screen for 5 - 10 seconds while mail is downloaded. iOS 7 is adding a feature that will allow downloading data in the background and hopefully Mailbox and the GMail app will take advantage of that. But in the meantime: fetch, get Google Apps for $5/mo, or deal with the annoying wait
rz2k 13y ago
I agree that the push functionality seems to instantly notify you about incoming mail, however it doesn't seem to integrate as well with iOS. Have you been able to get email forwarding in other apps to use the Gmail app rather than trying to use Mail?
ot 13y ago
My default reply to these comments is "embrace, extend, extinguish". P.S. Ironic that your nickname is "gnus" :) (http://en.wikipedia.org/wiki/Gnus http://en.wikipedia.org/wiki/Gnus)

untog 13y ago

Google could only provide push to iOS through Exchange, something they have to license from Microsoft. So, they're not doing that any more. As far as I can see, there actually aren't any license-free options available. But you can use their Gmail app and still get push notifications.

czr80 13y ago
Yes, I'm sure the license costs were killing them.
- nincompoop 13y ago
  Wait wait, isn't Google an $80billion company with some of the top engineering talent on the planet? Is this a patent issue or is it because no one else has figured out how to properly replicate that kind of functionality? </ignorance>
  - dragonwriter 13y ago
    > Is this a patent issue or is it because no one else has figured out how to properly replicate that kind of functionality? No, the patent is an issue because of what the iOS Mail app supports for push.
  - untog 13y ago
    Google has found out how to do it just fine on Android. But they don't control iOS. If you want a new system for e-mail pushing on iOS you need to be looking at Apple for innovation.
- dalore 13y ago
  The article says you can pay for exchange support with gmail for business apps so I imagine it must be the license costs.
jscheel 13y ago
I've had terrible, terrible experiences with the gmail app's push notifications. It will literally push the same notification about the same email to me every 7-ish minutes for DAYS at time. It seems completely random about which email it chooses to get stuck on, and it doesn't help to mark the message read, delete it, or sacrifice a goat to google. There has been a thread going about it since last september, with hundreds of replies: http://productforums.google.com/forum/#!topic/gmail/x-AIvOGGR68%5B1-25-false%5D http://productforums.google.com/forum/#!topic/gmail/x-AIvOGG...

freshfunk 13y ago

Great so now we're forced to use the Gmail app?

carlosdp 13y ago
Or Mailbox, I've grown fond of it recently.
recursive 13y ago
No.
sigzero 13y ago
Nobody is forcing you do to anything.

relix 13y ago

This makes me sad. The notifications that the Gmail app provides also show up for mails that are filtered outside the inbox. For example "junk" mails or social media notifications also show up even though they never reach my inbox but are filtered into labels. Another awesome point of the native notifications is that they disappear if you read the mail somewhere else, for example on your laptop. This helps prevent cluttering of the lock screen on iOS.

ngoldbaum 13y ago
At least with the new folder based filtering they recently added to GMail, you can set it so messages apparing in any folder besides the inbox won't count toward the unread message count. This gets rid of all the non-inbox notifications when I use the GMail app on my iPhone.
- relix 13y ago
  That's great, thanks for the pro tip!

wc- 13y ago

Does this affect Mailbox users? I've only started using mailbox but I love it so far, and it let's me combine 2 gmail accounts into one app (which I think you can't do in the iOS gmail app?).

Terretta 13y ago
You can connect a dozen Gmail accounts in the native iOS Mail app if you like, with combined Inbox view or separate Inbox view, whichever you prefer.
- wc- 13y ago
  From reading the other comments on here it seems like that option is broken because push doesn't work correctly with the iOS mail app? I'm just wondering if Mailbox's push works correctly, like the gmail app's push.

davidcollantes 13y ago

This is an old news. Google announced[1] that a while back. [1] http://support.google.com/a/bin/answer.py?hl=en&answer=2716936 http://support.google.com/a/bin/answer.py?hl=en&answer=27169...

fideloper 13y ago

Anyone know if this also affects syncing Calendars and Contacts?

ComputerGuru 13y ago

I would be happy to switch from Mail.app to the Gmail iPhone app if someone at Google would (pretty please) implement an actual Mail.app alternative. I'm beyond certain that I'm not the only one here that has multiple Gmail-based email accounts. And they all get emails all the time. The Gmail app may technically support multiple email accounts, but in reality, it doesn't. Without a unified inbox view, checking email is a chore and a real headache. I also don't think this has much to do with Exchange licensing; the fact of the matter is, IMAP IDLE has existed for the better part of 16 years, and is the perfect push solution for email. Mail.app for the iPhone and OS X, along with countless other IMAP clients, (fully?) support IDLE - Gmail just needs to step up their game.

mike-cardwell 13y ago
We don't need "Gmail apps". We need "IMAP clients"
teilo 13y ago
iOS does not now, and never has, supported IDLE.

mike-cardwell 13y ago

I'm guessing iOS doesn't support the 16 year old and widely supported IMAP IDLE extension that provides push notifications? Because GMail does: mike@laptop:~$ openssl s_client -quiet -connect imap.gmail.com:993 -crlf depth=1 C = US, O = Google Inc, CN = Google Internet Authority verify error:num=20:unable to get local issuer certificate verify return:0 * OK Gimap ready for requests from 5.68.43.84 iz11if3450779wic.18 1 LOGIN ********@googlemail.com ****************** * CAPABILITY IMAP4rev1 UNSELECT IDLE NAMESPACE QUOTA ID XLIST CHILDREN X-GM-EXT-1 UIDPLUS COMPRESS=DEFLATE ENABLE MOVE CONDSTORE ESEARCH 1 OK ********@googlemail.com **** **** authenticated (Success) 2 EXAMINE INBOX * FLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $label1 $MDNSent JunkRecorded $NotJunk NonJunk $Junk Junk) * OK [PERMANENTFLAGS ()] Flags permitted. * OK [UIDVALIDITY 596417035] UIDs valid. * 44 EXISTS * 0 RECENT * OK [UIDNEXT 548] Predicted next UID. * OK [HIGHESTMODSEQ 25348] 2 OK [READ-ONLY] INBOX selected. (Success) 3 IDLE + idling I'm pretty sure every desktop IMAP client supports it too. And K-9 Mail on my Android phone does too.

rcsorensen 13y ago
That requires a constant internet connection, which can be hard to come by on mobile devices. Edit: Thanks folks. Looks like I was wrong about APN being pulled up over cellular messaging when there was data to transmit.
- mike-cardwell 13y ago
  Well, seeing as I can only download the emails when I have an Internet connection, I'm happy to only be notified that there are new emails waiting when I have an Internet connection too...
  - Steko 13y ago
    [1] indicates the battery loss may be significant: if you are using server-side filtering to filter emails into different folders and you want ‘push notifications’ and instant downloads for all of those folders, then there needs to be a separate TCP connection for each of those folders being monitored. On a mobile device, this can cause excessive battery usage if more than a few folders are being monitored. [1] http://emailganizer.goodhumans.net/2012/10/01/activesync-push-imap-idle-apple-push-notifications/ http://emailganizer.goodhumans.net/2012/10/01/activesync-pus...

perishabledave 13y ago

Are there any alternative mail services that provide push notifications? I've tried switching over to the Gmail app for a week and found it to be quite buggy. Badge counts would not be updated properly, emails would sometimes not load when you went into the detail view, etc. If it weren't for the clunkyness I wouldn't mind using it.

randomdata 13y ago
Any mail service provider that uses Exchange will work. They do exist, but I do not have any specific recommendations. In practice, I do not find push mail to be all that important. Its real benefit, at least theoretically, is in optimization of battery usage by not having to constantly poll for messages, but I do not find it makes much difference on iOS and will perhaps become even less important on iOS 7 as background apps will be more apt to be firing up the radio anyway.
randall 13y ago
Mailbox. http://www.mailboxapp.com http://www.mailboxapp.com
- eknkc 13y ago
  I liked Mailbox but for some reason, I think it drains my battery, much more than the Gmail app from Google.. I know it does not make sense that it's at background, not working and using the same push notification service as Gmail app. Is there any logical explanation? Or is it just psychological?

jpalomaki 13y ago

The logical way to implement these would be to have a single push channel in the mobile platform for all notifications. Messages send via this channel could then wake up an application on the mobile device to process the message and maybe perform some other actions. In order to save battery the incoming messages could be delayed a bit, grouped together and delivered in batch. The push channel we already have on the platforms but I guess at least iOS and Windows Phone limit how it can be used for this kind of purposes.

timharding 13y ago

Why on Earth would you want to be notified about email? Letting other people choose when you can be interrupted sounds awful.

icesoldier 13y ago

To me the article treads frightfully close to conflating "push email" (being notified immediately when a message hits the inbox instead of polling at regular intervals) and "push notifications" (the medium of the actual notification). Thankfully it looks like the comment section here is able to tell them apart, but calling Exchange ActiveSync "push notifications" seems like either ignorance or pageview fishing.