>the students who say things like "I pay tuition, I'm a paying customer, professors have to do X/Y/Z for me" are rarely the ones at the top of the class (and ra

>the students who say things like "I pay tuition, I'm a paying customer, professors have to do X/Y/Z for me" are rarely the ones at the top of the class (and rarely aspire to do so). I would suggest this is biased, since the top-rated students who understand their needs and are proactive about it won't be around to complain. The only reason you can get away with providing a worse service to 19-year olds (as you mention twice) than you would to adults is because you have a naive, captive audience who have limited freedom of choice.