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The problem is not that they cut off your (possibly rooted) server. Thats good practice and I don't blame them for that. The problem is that relevant persons a
by Argorak 13y ago
The problem is not that they cut off your (possibly rooted) server. Thats good practice and I don't blame them for that.
The problem is that relevant persons assisting you in resolving the problem (e.g. giving access using a secure connection) are not reachable over the weekend and take their time. That is a problem of the provider.
- kbar13 13y agothat is the biggest issue with unmanaged providers. people don't recognize what "unmanaged" means. You pay for a hosted server, you're not paying for an on-call admin to fix your joomla on turnkey ubuntu setup.
- Argorak 13y agoI am also not calling for that. They provide physical boxes, so I expect them to be on call when there is an issue with a physical box. Especially when talking about providers of hetzners size.