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I don't see logic behind not powering off an abusive machine, no matter if it's saturday night at 3am. The internet doesn't run on your schedule. If your server
by kbar13 13y ago
I don't see logic behind not powering off an abusive machine, no matter if it's saturday night at 3am. The internet doesn't run on your schedule. If your server has been compromised (or not, heck we all know there are baddies out there), and it's actively hosting a phishing site, taking part in a DoS attack, etc, why shouldn't a provider be allowed to take action to protect their network, other users in general, and at the end of the day, perhaps the reputation of your site as well?
Blaming providers for the inability to secure your server is incredibly irresponsible. Unless service was interrupted because Hetzner misread an abuse report for another server (which is highly improbable and most likely is not what you implied in your original statement), you shouldn't ever be pissed that your host took action to prevent abuse from occurring.
- petsos 13y agoYou assume a definitive definition of "abusive".
- kbar13 13y agoand you don't? things that warrant disruption of service and are defined as abuse: 1) any type of DoS attack 2) phishing 3) malicious activity (ssh brute force, port scanning without consent, etc) 4) cp 5) anything that generates a court order with jurisdiction, including DMCA if you have anything to do with the US 6) spam/spamvertised site there are more things that can be defined as abuse, but the others are more or less discretionary, imo.
- deleted 13y ago[deleted]
- dsl 13y agoHaving worked an abuse desk for quite a while, I can tell you a non-trivial number of reports are clueless reporters or people trying to get competitors/enemies/etc. boxes shut off.
- Argorak 13y agoThe problem is not that they cut off your (possibly rooted) server. Thats good practice and I don't blame them for that. The problem is that relevant persons assisting you in resolving the problem (e.g. giving access using a secure connection) are not reachable over the weekend and take their time. That is a problem of the provider.
- kbar13 13y agothat is the biggest issue with unmanaged providers. people don't recognize what "unmanaged" means. You pay for a hosted server, you're not paying for an on-call admin to fix your joomla on turnkey ubuntu setup.
- Argorak 13y agoI am also not calling for that. They provide physical boxes, so I expect them to be on call when there is an issue with a physical box. Especially when talking about providers of hetzners size.