I don't know the specifics, but perhaps the company's target market isn't hackers in the true sense of the word. Example: many people are "techies" but when y

I don't know the specifics, but perhaps the company's target market isn't hackers in the true sense of the word. Example: many people are "techies" but when you push their knowledge a bit further most of what they know comes down to trivial knowledge about product specs between two or three devices.