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Ask HN: Comcast keeps screwing me over. What can I do?
I'll keep the story short, but after two install attempts and far too many phone calls, Comcast has repeatedly lied to me about what would be needed to install, what speeds I'd get and how much it would cost. I still don't have internet at my Alameda apartment.
I know too much of this is covered by the evil asterisk and the words "up too," but do I have any legal recourse for the hours I've wasted listening to their lies? Is a BBB complaint worth it? As far as I can tell, they're the only ones who can provide service to my apartment. Does anyone know of alternative ISPs in the SF area (specifically, west Alameda)?
- jffry 13y agoThis is the problem with monopolies. No incentive to provide good service. IF you haven't already, start documenting your interactions with them. Take a note of each call, who you spoke with, and the specific numbers/things they said, if you feel that you are being defrauded. Have you attempted escalating this beyond the low-level employees? Imagine what a bureaucracy it is in a corporation like Comcast. Now do you imagine that the low-level "grunts" have much latitude for discretion in their scripts, or much knowledge/visibility into the other arms (support, technicians, install, netops ,etc)?
- RKoutnik 13y agoI've talked to higher-level support reps, no script. They lied too. "Sure, we'll send a team out to install your cable"