4 ms·
They can differentiate in the actual meat of the mobile handset business, as they once did. 1) Branding 2) Hardware reliability 3) Customer service 4) Owner
by RyanZAG 13y ago
They can differentiate in the actual meat of the mobile handset business, as they once did.
1) Branding
2) Hardware reliability
3) Customer service
4) Ownership events
5) Carrier logistics and partnerships
EDIT: 6) Industry 'firsts', such as SMS and MMS that were pioneered by Nokia. These days it's Samsung, Google and Apple coming up with new features while others struggle to catch up.
The 'OS customization' is just the potatoes of the business. Most people are just as happy - or happier - without any customization or differentiation on the software level. Windows Phone isn't exclusive to Nokia either, so the sheer stupidity of Nokia's strategy should be plainly obvious.
- throwawaykf02 13y agoBut of course! All the other Android manufacturers must be absolutely blind not to try all these things as well! That must be the reason they are all struggling so much and Samsung is stomping all over their profits! Or maybe... Could it be that Android has commoditized the handset business, just as Windows did the PC hardware business, so maybe all those things don't help as much any more? In response to your edit: It's not really Samsung bringing new things to the table, it's Google and maybe to some extent Apple. The big innovations aren't in the hardware or even the software, it's in the services, such as Siri and Now. Sure every Android vendor and their grandmother have their own cloud services, but the ones everybody wants are Google's. Unfortunately, since it's not limited to a specific Android manufacturer, it wouldn't help Nokia either.