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I have an issue with Coinbase. I have an account that I opened a few months ago but didn't use. I'm trying to sign into it now, and it brings me to a screen ask
by geuis 13y ago
I have an issue with Coinbase. I have an account that I opened a few months ago but didn't use. I'm trying to sign into it now, and it brings me to a screen asking for a code from "Authy" (whatever that is) or Google Authenticator.
Ok, so I grab GA again. GA wants me to setup an account using a key provided by Coinbase. Coinbase has never provided such a key to me, as I have never setup GA to work with them before.
Fine, click "Code not working" and they'll text the code to you. Why they don't do this to begin with, I have no idea. Anyway, its now been 15 minutes and no text has come through.
Exactly what is a user supposed to do when their entire login system is broken and offers no information on what to do?
Please, please, PLEASE test your systems BEFORE you go public and make big announcements.
- awt 13y agoYou might try Authy. It's been working well for me.
- drivebyacct2 13y agoMy SMS code took a while because they didn't support Google Auth when I opened my account and trying to force Authy was just a stupid move. This is pretty standard two-auth fair though, I'm pretty sure you have to activate Authy to even open the account.
- bdcs 13y agoIf you have a discount phone service plan, e.g. Straight Talk, you may not be able to receive short-SMS/premium-SMS/texts-from-5-digit-numbers. I, like the other reply, recommend Authy. Also, barmstrong will probably chime in eventually.
- barmstrong 13y agoSorry to hear that happened. Please send us a note on http://support.coinbase.com/ http://support.coinbase.com/ SMS is unfortunately unreliable in some instances. You should be able to receive a call with the verification code also as a backup.