I think microwaves are fine. It's just like any other white goods. From the lower-to-mid ranges they are utilitarian and reliable. Like you say, the customer's

I think microwaves are fine. It's just like any other white goods. From the lower-to-mid ranges they are utilitarian and reliable. Like you say, the customer's mistake was to obtain a high end model, which features these embellishments to merely justify the cost.