Hi PStamatiou, We have certainly thought about giving direct access to customers Glacier accounts and behind the scenes each customer has their own glacier "va

Hi PStamatiou, We have certainly thought about giving direct access to customers Glacier accounts and behind the scenes each customer has their own glacier "vault" for potentially this reason. But for many customers they would prefer a set-it and forget it type of service. We didn't want a barrier of first create an glacier account then call us... We also then didn't know what to do if a customer then changes their glacier files... if we are syncing with Lightroom and this gets out of whack... then it defeats the purpose of the automated sync with your local files. If it just "read only" access, we are already providing this with our App. I think the difference in what we are providing in online backup is that we are not a pure cloud where we encourage you to delete your local file - We actually want to sync with your local files. Our philosophy on the workflow side is that changes that you make to your files on the App, should be reflected locally in your Lightroom catalog file. This way you always own your own data. I agree with you on the site redesign... have had our head down on this. Good news is that the design is approved and being implemented as we speak (although won't be out for a couple weeks.) Thanks again and happy to answer any other questions. Best, Gerard