I have a lot of empathy for people that just don't know what's going on -- so I wouldn't make fun of them for the initial mistake; but when someone politely exp

I have a lot of empathy for people that just don't know what's going on -- so I wouldn't make fun of them for the initial mistake; but when someone politely explains something simple to you /twice/ and you're still being a jerk about it, I don't think those people deserve any empathy at all. The customer isn't always right. Sometimes the customer is just an idiot. Kudos to her for her positive attitude, but I don't think the customer deserved her kindness.