I remember reading "Hire the Right Customers"1), which kind of goes against this notion to try to please everyone. Some customers are just the wrong customers a

I remember reading "Hire the Right Customers"1), which kind of goes against this notion to try to please everyone. Some customers are just the wrong customers and not worth collecting. 1) http://gettingreal.37signals.com/ch04_Hire_the_Right_Customers.php http://gettingreal.37signals.com/ch04_Hire_the_Right_Custome...