Same experience here. This is why we always have more servers up than we need to. One time it took us almost a week of mailing before they replaced a broken har

Same experience here. This is why we always have more servers up than we need to. One time it took us almost a week of mailing before they replaced a broken hard drive. But they have to save money somewhere. I'm strongly advising against cheep providers like ovh or hetzner without proper redundancy.