This article starts begins with an assumption and draws inevitable conclusions that are all out of whack. The reason a TV remote is overly complex is because,

This article starts begins with an assumption and draws inevitable conclusions that are all out of whack. The reason a TV remote is overly complex is because, while you might not need the "control caption" button, there is a subset of users for which it's critically important, and it is not practical to produce 15 variants of the remote. Google Docs is experiencing massive uptake is because it's online, linked to your gmail account and convenient to use - but it has got a long way to go before it displaces Word as a professional document publishing app (ever tried to get a print version of a good doc that was exactly the same as what you had on screen?). And FFS - has OP used Salesforce.com? Look up 'feature bloat' in the dictionary and you should get a link to it. Of course there is always friction between features and user experience, but it's the designers job to marry the two. A designer who always says no is not going to be a designer much longer.