"Maybe the problem is that most of these people are technically inept " First let me say that your comments are dead on from my experience (and I'm even talkin

"Maybe the problem is that most of these people are technically inept " First let me say that your comments are dead on from my experience (and I'm even talking outside and before the internet dealing with small business in general as well as the people you mention.) I don't think it's inept I think small business people are "shiny ball" driven and they react to things (deadlines, fines, customers, tax filings, supplies running out) they are used to going at their own pace and as a result have a hard time having the discipline to do things like this on any type of regular basis. Perhaps the way to handle this is more or less some kind of mechanical turk. If you tell the realtor "guy from India will be calling every 10am Tuesday" that creates the shiny ball that forces him (like taxes that are due) to get his house in order. Just a thought. I know when I was in a different business we did something similar and had decent results. We also did everything we could to make it easy for someone. Obv. your time is worth more. But perhaps there is someone who could do the "teeth pulling" at a lower rate. After all with video chat and all of that it's not a non-starter.