When I saw this was on the 37signals blog, I reflexively expected a post by DHH, and now my funny bone is disappointed. Snark aside, any trick you can use to p

When I saw this was on the 37signals blog, I reflexively expected a post by DHH, and now my funny bone is disappointed. Snark aside, any trick you can use to place the humanity of the other person you're interacting with in the forefront is going to help you avoid snapping at them, which is generally a good thing. The world can always use a little less hostility.