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The end product is great. Very clear and unambiguous tutorials. I think you've definitely hit on a pain point. Making it easy/quick to create walkthroughs for
by qeorge 13y ago
The end product is great. Very clear and unambiguous tutorials. I think you've definitely hit on a pain point.
Making it easy/quick to create walkthroughs for any screen in my product would be very useful. Right now we are making one-off Javascript based tours, which work well but are time-consuming to produce and brittle.
Suggestion: as an alternative to the YouTube-style embed, perhaps there could be a small tab on the bottom of the screen (like a Live Chat or Feedback widget) that says "Help With This Screen". When clicked, it could reveal a ribbon with several tutorials for the current screen.
This would be helpful for complicated screens, which might have potentially several tutorials. For example, GoDaddy could make 10 interactive tutorials to go with the 1 screen DNS manager - one for changing an A record, one for nameservers, and so on - and have them all available on the DNS manager screen without taking up a lot of space.
Nice work!
- khadim 13y ago:) we hit upon whatfix due to pain we felt while working with users in our previous product. we are trying to keep flow creation simple, so that anyone can create new flows within minutes. you can try creating flows for your product and use embed option to add them.
- khadim 13y agosuggestion on alternative embed style sounds good. we will surely consider.