Amazon's customer service (especially with respect to books) second-to-none, by a large margin. Consumers are doing far better than zero. And I wouldn't hold m

Amazon's customer service (especially with respect to books) second-to-none, by a large margin. Consumers are doing far better than zero. And I wouldn't hold my breath waiting for that ebook monopoly. Even if Microsoft/B&N and Apple both decide to bow out (not at all likely they both care too much about content for mobile devices to do that), Amazon still would have Google and Kobo/buy.com/Rakuten (aka "the Amazon of Japan") to contend with both of which are more than capable of fighting a price war.