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FAQs should help that

• mahmud 17y ago
  Not while you're growing. FAQs, knowledge base and a ticket system should be in place in any software shop. But while you're still hungry, all these support resources stay behind the fence, and used by you and your support staff. Users get friendly, personalized emails or even phone calls, even if the body of that email text (or the phone script) has to come out of a SQL database.