>> Wait, why on earth should people be prevented from leaving a negative review when they have a negative experience?* They shouldn't be. But now Yelp controls

>> Wait, why on earth should people be prevented from leaving a negative review when they have a negative experience?* They shouldn't be. But now Yelp controls both the reviews and part of the experience. It's a conflict of interest on multiple levels. It was already an issue when they started filtering reviews and letting paid accounts have more control. Now they also have a hand in ordering/processing/delivery. The only analogy I can think of is Amazon–which has both reviews and its own products (Kindle). A bad review of the Kindle hurts Amazon directly. Therefore, it incentivises them even more to make a good product. Yelp, on the other hand, never suffers from a bad restaurant review, a charge error, or a late delivery by one of it's partners. Only the restaurant suffers. In fact, a bad review is good for Yelp because it becomes a sales lead.