I used to love rackspace... but had a really bad experience recently. I was using Rackspace Files as a CDN for my ecommerce site. One of my customers emailed me

I used to love rackspace... but had a really bad experience recently. I was using Rackspace Files as a CDN for my ecommerce site. One of my customers emailed me saying that the graphics were missing from the site. Turned out 2 of the 3 zones were down, according to status.rackspace.com. They fixed it about 12 hours after it started IIRC. They never sent an email notifying me of the down time. Then -- and this is where they destroyed my trust in their service -- I took a look at the status panel the following day, and they cleared the history of the downtime (it shows 30 days of issues). Instead of showing the issue, they marked it as green and deleted the messages describing the issue. That day, I stopped using Rackspace for everything. (This was about a month ago)