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There were multiple reasons right in his post. Including the actual support options like being able to call someone at 3am. And the service level agreement th
by JohnTHaller 13y ago
There were multiple reasons right in his post. Including the actual support options like being able to call someone at 3am. And the service level agreement that states it has to stay up or you don't pay for it. And the regularly scheduled backups that you know are occurring. Gmail has none of that.
- raverbashing 13y agoIf you're really only using the frontend you don't care, you have an alternative if it stops working. Using Google Apps, all factors considered, seems to be less reliable than the old free Gmail. (Since Google can't pull the plug on you like it does to its paying customers, like this case)
- JohnTHaller 13y agoThe thing is, it's not just the frontend. Gmail's backend has outtages, too. Often in conjunction with the frontend. Sometimes just the IMAP/POP goes down. In any of those situations, it'll be fixed eventually, but you have no support available to you to let you know what's up or to report issues to if its something only affecting your account. Google can easily pull the plug on any Gmail account they want. It says so right in the terms of service. You have no guarantee of service or access to your data. Even higher profile reporters have had access to all their Google data (gmail, calendar, contacts, documents, google drive, etc) disabled for having what appeared to be client payment data in a single Google doc. They were only able to restore it after a few days because they had some connections.