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I have a friend that sends these out for bank of America, he works in the office of the president of the company. The company has been ahead of the curve contac
by lakeeffect 13y ago
I have a friend that sends these out for bank of America, he works in the office of the president of the company. The company has been ahead of the curve contacting twitter complainers and finding a resolution. These form comments are actually submitted by a person, attempting to keep boa positive as an aggregate of total tweets with mention. No bot included.
- sgt101 13y agoDoesn't that stunningly miss the point of sentiment analysis and customer service? If you are optimizing the score with your own output in what way does the sentiment represent a proxy for any meaningful business measure like retention, loyalty or willingness to pay? Surely it's just a proxy for "we have a fella who tweets"?