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Generally, it's the initials of the Support rep who's replying to the tweet.
by sathyabhat 13y ago
Generally, it's the initials of the Support rep who's replying to the tweet.
- ghayes 13y agoI suppose this is all off-topic, but is that common syntax? I've never seen it before.
- danielsamuels 13y agoI would say it's extremely common, all Twitter based customer support channels I've ever used have signed off with it.
- farnsworth 13y ago@XboxSupport does that too.
- Amadou 13y agoI thought it was line noise. After all, how does a bot have initials?
- lucb1e 13y agoUh they fake them? It looks less obvious this way as when they end with ^unhelpfulbot.
- corin_ 13y agoIt was introduced by third-party applications which give multiple people access to a single (or more than one) Twitter account(s). I'm not sure if it was the first to do it, but CoTweet was the earliest that I recall, it would tag tweets with ^CC (initials) based on which CoTweet user account was replying. Since then it's become fairly standard in customer support, presumably still largely through these third-party apps, but potentially typed manually by some companies as well.
- sathyabhat 13y agoYep, cotweet was the first app that I saw which seemed to adopt that style
- coob 13y agoSupport Automaton?