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I imagine they would have had a much better response if they had just made the twitter handle @BofA_HelpBot
by scdoshi 13y ago
I imagine they would have had a much better response if they had just made the twitter handle @BofA_HelpBot
- lucb1e 13y agoI think a support team is supposed to work with the bot and the bot only initiates contact that the team can then follow up on. Or at least, that's what I'd hope. It seems the support team was afk during that conversation though...