I worked in a 24/7 technical support center, which one was number off my country's major airline. The amount of times I had to inform people, that just because

I worked in a 24/7 technical support center, which one was number off my country's major airline. The amount of times I had to inform people, that just because they'd managed to call a software company in my country, didn't mean that I could change their flights. You would get people who would call up, launch into a rigmarole about their booking, I would listen for a few minutes before interrupting and saying 'You are aware that this is Company Name, right?', and they would still keep going. Fun stuff.