I would expect Zynga kindly apologizing, for their screw up, to their customers. Eric did do the wrong thing, by making fun of the customers here. But isint it

I would expect Zynga kindly apologizing, for their screw up, to their customers. Eric did do the wrong thing, by making fun of the customers here. But isint it a huge mistake that you wont expect from some BIG BRAND like Zynga to do? They surely disappointed their users.