You'd better maximize your listening skills before hurrying to sharpen your 'saying No' skills. Half the time I've heard people say "our problem is we can't say

You'd better maximize your listening skills before hurrying to sharpen your 'saying No' skills. Half the time I've heard people say "our problem is we can't say No", it was simply a rescue blanket for their pride because they couldn't/wouldn't face the real problem.