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What you're describing is the MO for dishonest subscription services. But there's lots of subscription services that aren't dishonest and have very happy custom
by tomkarlo 13y ago
What you're describing is the MO for dishonest subscription services. But there's lots of subscription services that aren't dishonest and have very happy customers.
To your points:
1. While there are dishonest sites, I'm sure you also have numerous recurring subscriptions with a whole bunch of services where that's exactly what you agreed to, and what you want. Your internet provider, your mobile phone provider, your cable company, etc. I realize you may have had an issue with one company, but that doesn't mean the subscription model can't be used in an honest, customer-focused way. I have subscriptions with utilities, online content services (Spotify), and even a podcast network and for 90% of situations, it works fine and there's no trick or scam.
2. I totally agree that companies should make it easy to cancel, and it's despicable if they don't. It's also generally bad business practice because it hurts your relationship with them. But again, there's lots of companies with recurring subscription models that handle this right: just look at Netflix. Not only will they cancel easily, they'll also put your account on hold if you're going on vacation, etc.