If you are using a service that is making money by your mere presence aren't you in a way paying them? Although I don't exactly understand the rationale that f

If you are using a service that is making money by your mere presence aren't you in a way paying them? Although I don't exactly understand the rationale that free invalidates complaints, I would think a company wants to hear from their disgruntled customers. While praise is a nice morale boost it's the unhappy customers you need to please, the happy ones are already taken care of.