Very true. It's expensive and complex to have real HA/redundancy, but they can't even bounce a DB server without taking down every one of their apps. I have no

Very true. It's expensive and complex to have real HA/redundancy, but they can't even bounce a DB server without taking down every one of their apps. I have no idea about administering Windows servers, but based on my experience with Windows Update on the desktop, I would imagine that you need to do that relatively often. Hopefully they have a staging environment running somewhere internally at least.