Agreed, but then they could have been putting their efforts into fixing both of those problems, rather than playing the blame game. That may have been too littl

Agreed, but then they could have been putting their efforts into fixing both of those problems, rather than playing the blame game. That may have been too little too late, though. It takes quite a bit of effort and time to overcome the reputation you get when you provide bad service and crappy products, even if you're really aggressive about fixing both of those flaws.