More importantly than how much it costs is how it represents itself. If a service specifically tells you that from time to time you can expect a few hiccups, yo

More importantly than how much it costs is how it represents itself. If a service specifically tells you that from time to time you can expect a few hiccups, you can't complain, paid or not. If Gmail were to announce that it had developed the perfect spam filter, and people switched to it for that very reason, they would have every right to complain if it didn't work.