Amen brother! A happy customer is a great source of revenue over time even thoguh you may take a hit from time to time. How big a hti you take depends on how

Amen brother! A happy customer is a great source of revenue over time even thoguh you may take a hit from time to time. How big a hti you take depends on how good you are at what you do, and how good the client is (as far as helping you draft good specs for them).