I definitely think both sides of the situation have a good point. I'd just like to take the opportunity to point out that I've been less inclined to use Digita

I definitely think both sides of the situation have a good point. I'd just like to take the opportunity to point out that I've been less inclined to use Digital Ocean because their invoicing system is rather spammy and has a hair trigger on sending unpleasant emails. Even when I add surplus funds and pay on time, it seems, I get waaay too many invoicing emails from them. I understand these guys are running a subscription service and that they need as high a percentage of on-time subscriptions as possible, but changing payment details are a fact of life, especially when you accept one-time paypal payments. A lot of the people who use their services are hobbyists, and while I'm not justifying my or anyone else's late payment, I think that any service provider in this game should definitely account for such factors. I'd certainly hope that they take this into account when they offer the pricing that they've provided; I'd be willing to pay a little bit more for DigitalOcean every month to not be harangued and to feel confident that they aren't going to go under if I don't pay them. Something as simple as slightly more friendly messaging would go a long ways towards making me feel better about using their service long term. Amazon AWS's messaging about a missed payment, for example, is very relaxed, patient, and assumes 0 blame. Missing payment isn't always something people do on purpose; sometimes it's a genuine mistake and penalizing that person unduly can put a strain on customer relations.