Ugly can also mean that you care to do the right thing for customers. I have seen pieces of code that were beautiful at first, but had to be tweaked in horrible

Ugly can also mean that you care to do the right thing for customers. I have seen pieces of code that were beautiful at first, but had to be tweaked in horrible ways to accomodate all the quirks of human interaction. Yes, the code is ugly, but if the clients love it, why should you complain?