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My theory: Yes. When things start going poorly, they cast blame. Since they were busy casting blame rather than doing their jobs, things got worse.
by Tamerlin 17y ago
My theory:
Yes.
When things start going poorly, they cast blame.
Since they were busy casting blame rather than doing their jobs, things got worse.
- endtime 17y agoMutual recursion is pretty but it isn't always the case. In this case it sounds like they just stocked crappy products and sucked at customer service.
- Tamerlin 17y agoAgreed, but then they could have been putting their efforts into fixing both of those problems, rather than playing the blame game. That may have been too little too late, though. It takes quite a bit of effort and time to overcome the reputation you get when you provide bad service and crappy products, even if you're really aggressive about fixing both of those flaws.