This is out it happened, reading between the lines. "We can't get feature X,Y, and Z completed which we think will get us X,000 new customers because of Big Cl

This is out it happened, reading between the lines. "We can't get feature X,Y, and Z completed which we think will get us X,000 new customers because of Big Client." "Well, then fire Big Client." "OK." <months pass while new features X, Y, Z are built, Big Client leaves but it's OK b/c X,000 new customers are coming!> "Hooray! We just released X, Y, and Z" <crickets> "Oh no! It turns out the features weren't actually what customers wanted or needed!" <Hosed>